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The global case for customer experience in government

McKinsey

The latest research shows: when government agencies offer a better customer experience, they deliver measurable impact across multiple priorities. Public-sector leaders should pick their spots and be bold.

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Build a case, build a following: Laying the groundwork to transform customer experience in government

McKinsey

Transforming government agencies to serve people better relies on making a compelling business case and inspiring supporters willing to champion the change. Here’s how.

Casing 104
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COVID-19: Making the case for robust digital financial infrastructure

McKinsey

The pandemic has been a tough, real-life stress test for government disbursement schemes, highlighting opportunities but also gaps and vulnerabilities.

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US Weekly Oil Data

Energy Outlook Advisors

We will monitor jet fuel demand, expecting it might decline significantly due to slow economic growth and reduced government travel. There is no bullish case for oil at this stage. Gasoline inventories are currently at a comfortable level, but refinery maintenance might lead to low levels at the start of summer.

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The case for digital identification

McKinsey

To secure personal data, rationalize online navigation, and boost financial inclusion, governments should embrace electronic IDs, write Anu Madgavkar and Olivia White in Project Syndicate.

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Clean Transportation Demonstration Days Coming to N.C. in April

NGT News

Clean Energy Technology Center (NCCETC) is hosting Clean Transportation Demonstration Days on April 11-12, aimed at giving government entities across North Carolina information and experience with clean transportation technologies. The event […] The post Clean Transportation Demonstration Days Coming to N.C.

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Louisiana Senator Proposes Statutory Framework Governing Rights and Obligations of Parties to Renewable Energy Leases

The Energy Law Blog

The Louisiana Legislature’s 2023 Regular Session begins on April 10th, and last Friday, Louisiana Senator Allain of District 21 filed SB 154 proposing to enact a statutory framework directly governing the rights and obligations of parties to renewable energy leases.